Refund policy

Return & Refund Policy

Returns

We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return:

The item must be unused and in the same condition as received.
The item must be in its original packaging.
The item must include all original accessories, manuals, and packaging materials.
Proof of purchase is required.

Important: If the product has any scratches, marks, dents, damage, signs of use, or missing parts, the return request will be rejected and no refund will be issued.

To request a return, contact us at swinify@gmail.com.

Returns sent without prior approval will not be accepted.

Order Cancellation

Once an order has been placed and confirmed, it cannot be canceled.

If you no longer want the product, you may request a return after receiving the item, subject to our return eligibility requirements.

Refunds

After we receive and inspect the returned item, we will notify you whether the return has been approved.

If approved, 80% of the original purchase amount will be refunded to your original payment method.

The remaining 20% will be deducted to cover processing, shipping, handling, and restocking costs.

Refund processing times may vary depending on your payment provider.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If you receive a defective, damaged, or incorrect item, contact us within 48 hours of delivery at swinify@gmail.com with photos of the issue so we can review and resolve it.